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Optimising staff resources

Social housing providers are facing increasing demand for their services at a time of intense financial pressure.

Digital technology offers a way to help organisations use limited resources more effectively and improve how they deliver services.

We have seen the sector begin to embrace digital, with a small cohort of social housing early adopters integrating innovative technology platforms to transform their services. Alertacall is proud to have been working in partnership with many organisations to provide such technology through our Housing Proactive and OKEachDay services.

Now, as more organisations embark on their digital journey, it’s important to learn from technology innovators and early adopters to ensure you are embracing a ‘digital by choice’ approach rather than ‘digital by default’.

Providers shouldn’t implement new technologies simply to cut costs, but to provide solutions to challenges such as managing large stock patches, streamlining back office tasks and meeting the needs of customers.

At Alertacall we believe technological innovation should not replace contact with real people. Digital should be used to reduce time spent on back office tasks and to reach and engage with more customers, but people still have a fundamental need for human interaction.

We are passionate about balancing effective digital technology and enhanced housing management with the regular human contact available through our contact centre.

If you would like to know more please contact us.

What we do

  • Solutions
  • Products and services
  • Optimising staff resources
    Reducing time spent on routine and less productive tasks to enable housing teams to focus on where the needs are greatest
  • Digital Switchover
    Our ‘Beyond Warden Call’ alternative to hard wired alarm systems is easy to install, low cost, compliant and is Digital Switchover ready
  • Avoiding undiscovered deaths
    A 365 day a year ‘check in’ service, with contact centre back up and escalation pathways to avoid a lack of contract going unnoticed
  • Beyond Warden Call
    Easier, simpler and lower-cost ‘warden call’ with a portable touchscreen and self-service.
  • Housing Proactive
    Increase two-way engagement with customers for more effective housing management.
  • OKEachDay
    A service that keeps customers safe, and live independently for longer in their own homes.
  • Repairs reporting
    A free repairs app helps customers request repairs themselves, and accelerates digital engagement.
  • Video door entry
    Full colour, high resolution video giving customers the ability to answer calls and let people into their home without having to leave their chair.
  • WiFi
    Commercial grade WiFi allowing you to move away from costly hardwired systems, promote digital inclusion and future proof your services.
  • Video calling
    Dramatically improve efficiency compared with personal visits with the ability to video call tenants in their own home .
  • Environmental sensors
    Wireless detectors that highlight changes in humidity and temperature, indicating problems with damp and mould, poor ventilation or heating failures.
  • Smoke alarms
    A fire safety solution using wireless multi-sensor smoke alarms with online reporting to track their performance remotely.
  • Digital telecare and wearables
    Digital Switchover ready devices, that include GPS and falls detection, and can be worn both inside and outside of the home.

Partners and Accreditation

consortium
employer_rec_scheme
iso27001
iso9001
northernhousingawards
TSA_Membership
National Housing Federation
TEC_Quality-Certified_organisation
caller

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